To offer the best experience, the technical support is provided by professionals trained in the specific technical features of EuroCave products. All our distributors (over 70 countries) have a direct connection with these experts.
In the case of a proven fault, EuroCave undertakes to send the manufacturer's spare parts to your distributor. This service is your assurance that whatever country you are in, you will benefit from a fast and efficient after-sales service.
Wherever you are living, if you have a problem with one of our products, please contact your local distributor.
Only EuroCave distributors are authorised to carry out your EuroCave product.
2-year parts warranty* for the 4000, 5000, 6000 (5-year parts warranty optional) and 9000 (ShowCave) ranges, Vin au Verre 8.0, Wine Bar 8.0, Wine Bar 2.0, Tête à Tête, storage systems (Modulosteel, Modulorack, Modulocube and Modulothèque) and cellar conditioners.
Warranty labor & travel time depend on your local EuroCave distributor.
Every EuroCave wine cabinets and cellar conditioner has an individual identification number which allows its origin and authenticity to be established.
Wine cabinets, Tête à Tête - 11 years from the date of manufacture of the product.
Wine Bar 8.0 & Vin au Verre 8.0 - 7 years from the date of manufacture of the product.
Wine cellar conditioners - 5 years from the date of manufacture of the product.
Wine Bar 2.0 - 4 years from the date of manufacture of the product.
Storage systems - 4 years from the end of the product's warranty period.
* Details of additional guarantee offers can be found in the general terms of sale.